Cancellation policy

The cancellation policies will only apply if a down-paid booking is cancelled.

• Charges for pick-up and drop-off service and cleaning fees will always be refunded.
• The Camptoo booking fee and the service fee, which are included in the rental sum, will not be refunded.
• The booking is only cancelled after a confirmation from Camptoo which includes the cancellation note.
• The cancellation costs are based on a percentage of the total rental sum and the time of cancellation: Over 2 weeks prior to departure: 25% of the rental sum
  2 weeks to 24 hours prior to departure: 40% of the rental sum
  Within 24 hours prior to departure: 100% of the rental sum
  
• Other conditions apply if the camper or caravan does not match the conditions as advertised during the transfer, please see the terms and conditions for more information.