Camptoo showed flexibility with T&C for deferring trips, However, I would expect full refunds under covid constraints. especially with ever-changing border conditions in Australia. Luckily we didn't need that and managed to go through our whole trip. Communication and responses to emails were quite slow from Camptoo. I struggled with getting information about insurance.
How does hiring a campervan or motorhome with Camptoo work?
Find a beautiful motorhome or campervan
Choose a motorhome, campervan or caravan that suits the holiday you've planned from our extensive supply. To make your choice easier, you can apply filters such as pick-up location, product types and the number of berths.
The online ads give you a good overview of the caravan or motorhome: it has pictures, descriptions and inventories. If you see a vehicle you find interesting, you can save it as a favourite so you can easily find the ad again.
Ask a question or make a reservation
There are two ways to contact the owner of a motorhome or caravan via Camptoo: you can start a conversation through "Ask a question" in the ad, or you can directly request a reservation. If you’re still looking around, it is best to use the "Ask a question" option, so that the owner can help you. Once you have decided which motorhome or caravan you want to use for your holidays, it is best to request a reservation. The owner can then officially accept your reservation.
Complete your reservation
Once the owner has approved the hire period you prefer, you can complete the reservation. Complete our verification procedure by uploading your driver's licence. Next, confirm your reservation by making a down payment of 25% of the total price through our secure payment process. You can directly pay online by using a credit card. The balance should be paid no later than eight weeks before the reservation period. You will automatically be notified of this. The owner will be paid after you have picked up the motorhome or caravan. This will guarantee that the motorhome or caravan will be there for you. Please note: as long as you have not made the down payment, others may still book the motorhome or caravan. By making a down payment, you agree to the terms and conditions of hire.
The deposit is set by the owner, and usually amounts to £1000 for a motorhome or £500 for a caravan and is to be paid a few days before your departure. This will be refunded to you within 5 business days upon your return, assuming no damages occurred of course. For reservations up to 10 days this deposit may also be authorised by creditcard, so you don't need to transfer the money.
The deposit is equal to the deductible. You can insure the deductible through Rental Cover. The amount deposit. However, this will be refunded in full by Camptoo or the insurer.
It can occur that you need to cancel. In that case, the cancellation policy will apply. Having a good cancellation insurance is wise. Our team will be happy to assist you in finding the insurance option that best suits your needs!
Our renters on Camptoo
Nir about Camptoo
Rosamund about Camptoo
A week long delayed response to our request to cancel our booking due to Covid restrictions meant we went ahead with this trip due to concerns we might lose our funds. Service good otherwise
Maura about Camptoo
My first camptoo hire. It was straightforward, clear and I’d definitely use you again. Camptoo took the worry and stress out of hiring from owners by having proper terms, conditions, processes and procedures in place.
Our renters on owners
Derek about the camper of Katy
We hired Cherry for our 1st ever go in a camper van and she, and Katy, were magnificent. Cherry is fully equipped, really easy to drive and set up, she has all mod cons and was comfortable to sleep in. Katy could not have been more helpful. The experience was so good that we are likely to buy our own version. If not then we will be back to ask if we can take Cherry out again. Huge thanks.
Maureen about the camper of Glen
Top camper, we had a 6 night trip doing a part of the n500 with a mix of campsites and 'rough' camping. Nothing rough about this camper though! Glen was super helpful as were the handover crew. how to videos saved time on the get off and v useful reference. really don't need anything beyond bed clothes. Goes like a bomb. smooth and strong. Top tip. pack light! midge nets and smidge or avon a must:). A new van really well designed. For the wee Scottish roads up north it ticks the boxes of comfort and practicality.
Jon about the camper of Paul
Had a great time driving around Scotland for 3 weeks in Paul's motorhome. It has a great layout allowing 2 adults to sleep above the cab and 2 others in the large bunks at the back. Easy to drive and manoeuvre and has the basic equipment for a trip.