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How do I cancel my reservation request?

It could happen that you change your mind and want to cancel your reservation request. You can easily do so yourself after logging into the website with your e-mail and password.

  • Once you have logged in, click on ‘Hi!(your name)’. This can be found on the upper righthand side of the page and shows you a selection menu.

  • On this menu, click on ‘My reservations’.

  • Then click on ‘View reservation’: this will allow you to see the overview of the reservation.

  • At the top of this page will state ‘Cancel request’ in red letters. By clicking on this, you will cancel the reservation request. Here you can also leave a message explaining your reasons for cancelling to the owner and Camptoo.

If you want to cancel a finalized reservation (that has been (partially) paid for already), please contact us (more information here).

Unable to figure it out? Ask your question directly to our customer happiness team!

Send us a message and we'll get back to you as soon as possible
You can reach us on business days from 09:00 until 17:30. From May until September, you can reach us on Saturdays as well