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Get your money back if you need to cancel due to Covid-19

In these uncertain times, it is important to know where you stand. Camptoo is happy to help you with that. In case Covid-19 makes it impossible for you to pick up your camper or caravan, you can invoke force majeure and directly get your money back (excluding a £25 Camptoo booking fee).

 If you prefer no costs at all, you can choose to change the dates of your booking free of charge or leave your money as rental credit for a new booking in the future.


The following applies to this arrangement, so that it remains fair for both the traveller as well as the owner:

  1. Cancellation takes place from 4 weeks to 24 hours before departure.

  2. The government of the country where you live has issued a restrictive travel order for the region where you live in and/or the region where the vehicle you have booked is located.

  3. The pick-up location is in the same country as where you live.

  4. Valid for reservations made from October 14th.

Unable to figure it out? Ask your question directly to our customer happiness team!

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You can reach us on business days from 09:00 until 17:30. From May until September, you can reach us on Saturdays as well