As long as a reservation is not yet final, our system automatically blocks phone numbers and e-mail addresses in personal messages. It does so to protect the privacy of both the owner as well as the renter. Once the reservation is made final (by making a (down) payment), the contact details are released.
If you need to contact the renter before the reservation is final, get in touch with our Customer Support team. They will ask the renter for permission to share their details. Camptoo keeps all personal details confidential, and will not release them without your permission.