For renters

How can I get in contact with the owner?

You can get in touch with the owner through our messaging system. To use it, log into our website (or create an account if you have not yet registered) and go to the advertisement of the vehicle you’re interested in. Under the owner’s profile picture, there’s a button that reads “Send a Message”. Click it, […]

Where can I see what’s available in the vehicle?

All the available accessories that are available in the motorhome/caravan, can be found in the advertisement of the vehicle. Under the heading ‘Accessories’ the owner will have listed all the items that are present in the motorhome/caravan. If a (potential) renter has any questions about what accessories are available in the vehicle, then a message […]

What’s Camptoo’s environmental policy?

We’re on our mission to reconnect everyone with nature. Respecting nature is super important to us. We consider sustainable consumption and production as the first step to use resources and energy more efficiently. That’s why you can rent a campervan that’s already produced and otherwise sitting idle on someone’s driveway. Our next step is to […]

If there is a mechanical or technical issue with the vehicle, do I have to pay?

This depends on a case by case basis. Technical issues may be unavoidable, however: if you put the wrong type of fuel in a vehicle and start driving, for example, or when you’re neglecting alarm signals on the driving panel, then you may have to pay for the damage caused. Always make sure you follow […]

Where can I see which motorhomes/caravans are available?

An overview of all our motorhomes and caravans that we have available can be found on camptoo.co.uk. You can search with your travel dates, pick-up location and travelling party to get an overview of all the vehicles that are available. On the next page, you can filter your search further in order to find the […]

How do I change the dates of my booking?

If you need to change the dates on your reservation request (before you have made a payment), you can send a message to the owner to discuss the amendment. Once the owner has agreed, they will be able to log into our website to make this change.  They will do this via ‘My Reservations’ and […]

What if an owner rejects my reservation request?

It could happen that an owner rejects your reservation request. There could be various reasons; another renter that wants to book the vehicle at the same time, for instance. In situations like these, you can still search on the website for another vehicle that meets your requirements. To increase the likelihood of getting an accepted […]

How do I cancel my reservation request?

It could happen that you change your mind and want to cancel your reservation request. You can easily do so yourself after logging into the website with your e-mail and password. Once you have logged in, click on ‘Hi!(your name)’. This can be found on the upper righthand side of the page and shows you […]

What should I pay attention to during the transfer?

Picking up the motorhome or caravan is exciting, but important too! Here’s some tips for you, so you’ll know what to look out for when you pick up your motorhome or caravan: Check for possible pre-existing damage. If you find pre-existing damage, make sure to list it on the transfer form and take some photos. […]

Why are contact details blocked in personal messages?

As long as a reservation is not yet final, our system automatically blocks phone numbers and e-mail addresses in personal messages. It does so to protect the privacy of both the owner as well as the renter. Once the reservation is made final (by making a (down) payment), the contact details are released. If you […]